Privacy Policy

Information We Collect

When you sign up for our platform or interact with our services, we may collect the following information:

• Account Information: Your name, email address, phone number, company name, and billing address when you create an account or purchase a subscription.
• Payment Information: Credit card details and billing information processed through our payment provider, Stripe. We do not store your full credit card number on our servers. All payment processing is handled securely by Stripe in accordance with PCI-DSS standards.
• Usage Data: Information about how you use our platform, including features accessed, pages visited, actions taken, and time spent on the platform.
• Communications: Emails, messages, and other communications you send to us through our support channels.
• Device and Browser Information: IP address, browser type, operating system, and device identifiers collected automatically when you access our platform.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process your subscription payments and manage your account
• Send you important account notifications, including welcome emails, password resets, and billing updates
• Send you onboarding emails, product tips, and feature updates related to your subscription
• Send you promotional offers related to our services (you can opt out at any time)
• Respond to your support requests and communications
• Monitor platform usage for security and fraud prevention
• Comply with legal obligations

Third-Party Services

Our platform uses the following third-party services that may collect or process your data:

• Stripe: Payment processing and subscription management
• Twilio / LC Phone: SMS messaging and phone call services
• Mailgun / LC Email: Email delivery services
• Google: Calendar integrations and authentication (if connected by you)

Each of these services has its own privacy policy governing how they handle your data. We encourage you to review their policies.

Data Retention

We retain your account information for as long as your account is active or as needed to provide you with our services. If you cancel your subscription, we may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption for data in transit, secure hosting environments, and access controls for our team.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

Cookies

Our platform may use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser.

Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Solender Media
Email: [email protected]