Terms & Conditions

1 Services

Solender Media provides a cloud-based business management platform that includes CRM, marketing automation, funnel building, calendar scheduling, email and SMS communication tools, and related features. The specific features available to you depend on the subscription plan you purchase.

2 Subscription Plans

We offer multiple subscription tiers (Standard, Professional, and Premium) with different features, contact limits, and complimentary usage credits. Details of each plan are available on our pricing page.

• Monthly Plans: Billed on a recurring monthly basis on the anniversary of your signup date.
• Annual Plans: Billed as a single payment for 12 months of service at a discounted rate.

All prices are in US Dollars (USD) unless otherwise stated.

3 Monthly Support Add-On

Our Monthly Support service is available as an add-on to any subscription plan at $250 per month.

• Auto-Renewal: At the end of the initial 12-month period, the Monthly Support add-on will automatically renew on a month-to-month basis at the same rate unless you cancel with at least 30 days written notice before the renewal date.
• Early Cancellation: If you cancel your SaaS subscription plan during the commitment period, the Monthly Support charges will continue until the 12-month commitment is fulfilled.
• Scope of Support: Monthly Support includes assistance with platform configuration, troubleshooting, and general guidance. It does not include custom development, funnel building, or done-for-you marketing services unless separately agreed upon in writing.

4 Payment and Billing

All payments are processed through Stripe. By providing your payment information, you authorize us to charge your payment method for your subscription fees and any applicable add-ons on a recurring basis.

• Failed Payments: If a payment fails, we will attempt to process the charge again according to our retry schedule. If payment continues to fail, your account access may be suspended until the outstanding balance is resolved.
• Complimentary Credits: Each plan includes a set amount of monthly complimentary credits for platform usage (SMS, email, phone calls). Unused credits do not roll over to the following month. Usage beyond complimentary credits is billed at our published rates through your account wallet.
• Wallet: Your account wallet is used to cover usage-based charges beyond your complimentary credits. You are responsible for keeping your wallet funded. Auto-recharge can be configured in your account settings.

5 Refund Policy

• Annual Subscriptions: Annual subscriptions are non-refundable. If you cancel during an annual term, you will retain access until the end of the 12-month period you paid for.
• Monthly Support Add-On: Non-refundable during the 12-month commitment period.
• Custom Setup Services: Payments for custom setup services are non-refundable once work has commenced.

6 Account Access and Suspension

We may suspend or restrict access to your account if:

• Your subscription payment fails and remains unresolved
• You violate these Terms or use the platform for prohibited purposes
• We detect fraudulent or abusive activity on your account

Upon cancellation or suspension, your sub-account data may be retained for a limited period. Contact us at [email protected] if you need to retrieve your data before it is removed.

7 Upgrades and Downgrades

You may upgrade your subscription plan at any time through your account billing dashboard. Upgrades take effect immediately, and you will be charged the prorated difference for the remainder of your current billing cycle.

Downgrades are handled on a case-by-case basis. Contact [email protected] to request a downgrade. Feature access will be adjusted to reflect the new plan upon the next billing cycle.

8 Cancellation

• SaaS Subscription: To cancel your subscription, contact us at [email protected]. Self-service cancellation is not available. Cancellation takes effect at the end of your current billing period.
• Monthly Support Add-On: Cannot be cancelled during the initial 12-month commitment. After the commitment period, cancel with 30 days written notice before your next renewal date.

9 Acceptable Use

You agree not to use our platform to:

• Send unsolicited spam or bulk messages in violation of applicable laws (CAN-SPAM, TCPA, GDPR, etc.)
• Engage in fraudulent, deceptive, or illegal activities
• Distribute malware, viruses, or harmful code
• Attempt to gain unauthorized access to other accounts or systems
• Resell or sublicense access to the platform without our written consent
• Use the platform in any way that could damage, disable, or impair our services

10 Intellectual Property

The platform, its features, design, and content are the intellectual property of Solender Media and its licensors. Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform for your business purposes during your active subscription.

Any content you create or upload to the platform (contacts, funnels, workflows, etc.) remains your property.

11 Limitation of Liability

To the maximum extent permitted by law, Solender Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from these Terms or your use of the platform shall not exceed the amount you paid to us in the 12 months preceding the claim.

12 Disclaimer of Warranties

13 Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice on our platform or sending an email to your registered address. Your continued use of the platform after changes take effect constitutes your acceptance of the updated Terms.

14 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maryland, United States, without regard to its conflict of law provisions.

15 Contact

If you have questions about these Terms, contact us at:

Solender Media
Email: [email protected]